3PL Central Alerts

3PL Central Alerts

#1

Alert HeaderMessageSolution
Error sending orders to 3PL Central

Could not create sales order for 90705

3PL Central error message: Server was unable to process request. ---> Duplicate Reference Numbers found: 90705

This alert means 3PL Central already has an order with the same Order # so CartRover's attempt to send the order failed. The reasons for this could be:

  1. CartRover already sent the order and it is being re-sent.

  2. CartRover tried to send an order and 3PL Central errored, but when we tried again they said it already existed.

  3. Another order was created in 3PL Central some other way with the same order #. (E.g. Manually or through a different interface.)

Please check the 3PL Central system to verify the order exists and if so you can dismiss this error. 

#2

Alert HeaderMessageSolution
Error sending orders to 3PL Central

Could not create sales order for 90709

3PL Central error message: Server was unable to process request. ---> Object reference not set to an instance of an object.

Please contact 3PL Central support with the failing order number to have them review the order.



#3

Alert HeaderMessageSolution
Error sending orders to 3PL CentralCould not create sales order for 2829
3PL Central error message: Server was unable to process request. ---> The following sku is not in the item list: HKU9375
This alert means that the SKU sent from the shopping cart does not match a SKU in 3PL Central. Please add the SKU to your 3PL Central system. Once the SKU has been added, the order will deliver to 3PL Central during the next scheduled Order Delivery. 

#4

Alert HeaderMessageSolution
Error sending orders to 3PL Central

ERROR: HTTP Status: 500, API response message: Improper response from 3PL Central:

An error occurred while executing the command definition. See the inner exception for details. : Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding. : The wait operation timed out : 

at WMS.V2.Order.Controllers.OrdersController.GetList(Int32 pgsiz, Int32 pgnum, String rql, String sort, OrderChildren detail, OrderItemChildren itemdetail, Nullable`1 markforlistid, String skulist, String skucontains) in c:\Live\RC\WMS\V2\WebApis\Orders\Controllers\OrdersController.cs:line 146

This alert means that Order Delivery timed out and did not complete. This alert will resolve itself during the next scheduled Order Delivery. If it does not, please enter a support ticket. 

#5

Alert HeaderMessageSolution
Missing Merchant 3PL Central SetupCannot retrieve facility ID from 3PL. Please make sure "A2Z Fulfillment" is the exact same name as one of your facilitiesPlease verify your 3PL Central credential "3PL Facility/Warehouse Name". See 3PL Central setup guide.

#6

Alert HeaderMessageSolution
Login to 3PL Central Failed

Could not acquire API Token from 3PL Central. Status code was 0. Please contact support if this issue persists.

TCP connection reset by peer.

This alert should resolve itself during the next sync. If it persists, please contact CartRover support
    • Related Articles

    • Ship Central Integration Overview

      Website: http://www.shipcentral.com/ Ship Central is a state-of-the-art, software-based fulfillment solution for your business. They love servicing you and your business and pride themselves on real-time data integration and transfer, order accuracy, ...
    • CartRover Alert: Unmapped Ship Method

      Alert The following ship method was received from the shopping cart, but no warehouse translation exists. Please select a translation in the Shipping Methods section  Method code: -View Ship Method Mapping  Cause When the connected shopping ...
    • Setting Up 3PL Central

      Integration Specs: Required Parameters WMS Parameters: Warehouse Name 3PL Key/GUID (sometimes referred to as TPL) 3PL Facility ID Merchant Parameters: Customer ID API Client ID API Client Secret 3PL User Name 3PL Password CartRover uses the new 3PL ...
    • Ship Central API User Setup

      Setup Ship Central Web Service User In Ship Central go to Set-Up > Web Service User Set-Up and click Add New. Enter the desired User ID and API Password Minimum Permissions needed by Ship Central API: GetOrderInfo GetShippingActivity AddOrder ...
    • 3PL Central Error Code: ValueNotSupported. Not assigned to Customer X

      Problem 3Pl-Central is rejecting orders and raising the following alert: OrderItem.ItemID: XX. 3PL Central Error Code: ValueNotSupported. Not assigned to Customer Y Solution A common cause of this error is if you are using Warehouse level API ...