Magento orders missing products
Problem After upgrading Magento to version 184.108.40.206 or above, orders in Extensiv Integration Manager no longer contain any products. The inventory sync may have stopped working as well. Solution This is caused by a bug in Magento. There are currently ...
Invalid carrier specified - Magento
Problem Could not upload tracking information to Magento because "Invalid carrier specified." This is caused when you ship orders using a carrier not defined in Magento. Solution Option 1: Add the missing carrier To solve the issue you need to add ...
Invalid api path - Magento
Problem Extensiv Integration Manager displays the following error message when connecting to Magento: Invalid api path Solution This error is most commonly caused by improperly adding custom endpoints to the Magento API, which breaks/blocks the ...
Amazon - Access to Orders.ListOrders is denied
Problem The Amazon connection is failing to download orders with the error message: Could not retrieve orders. Access to Orders.ListOrders is denied This happens when Extensiv Integration Manager no longer has permissions to access your Amazon ...
Setting Up Magento
These instructions are for Magento 1. The latest version of Magento is Magento 2. If you have Magento 2, the setup instructions for that version can be found here. You can view your current version of Magento by logging into the Admin panel and ...