BigCommerce - Could not upload tracking - The field quantity is invalid

BigCommerce - Could not upload tracking - The field quantity is invalid


Shipment information is failing to load from CartRover into BigCommerce with the following error:
Could not upload tracking information for Order # XXXXXX: The field 'quantity' is invalid. The quantity specified is greater than the quantity of the product that is available to ship.


This usually means that these is not enough inventory in BigCommerce to ship out the order.
  1. Make sure that there is inventory in your WMS and BigCommerce for the affected SKU.
  2. CartRover syncs inventory from your WMS to BigCommerce. This lets BigCommerce know that there is enough inventory to fulfill the order.
This can also mean you have edited the order and reduced the quantity after the warehouse received it.
  1. You can change the inventory in BigCommerce back to the original quantity.
  2. You can manually add the tracking information into BigCommerce for the affected order.
  3. Be sure not to change the order details in BigCommerce after the warehouse has received the order. If you need to, it is best to cancel the existing order and create a new order.

    • Related Articles

    • BigCommerce Settings

      This page covers the various options that can be set in CartRover and in your BigCommerce account.  CartRover Settings Setting Description Default Ignore Downloadable Items? Ignore BigCommerce items with type Downloadable? If yes, we will filter ...
    • BigCommerce Integration Overview

      Supported Functions Order Download Inventory Sync Shipment Confirmation - Detailed Workflow CartRover retrieves new orders from BigCommerce CartRover delivers orders to WMS/OMS CartRover retrieves shipment tracking and inventory levels from WMS/OMS ...
    • Amazon Could Not Upload Tracking

      Error Message Could not upload tracking information Could not upload tracking info to Amazon for order: XXX-YYY-ZZZZ Amazon said: The data you submitted is incomplete or invalid. For help fixing this, see ...
    • BigCommerce multiple CartRover connections to a single store

      in some cases there may be a need to have several CartRover connections to a single BigCommerce store. Common reasons for this are the need to send order information to multiple order destinations, or selling for multiple clients on a single store ...
    • Invalid carrier specified - Magento

      Problem Could not upload tracking information to Magento because "Invalid carrier specified." This is caused when you ship orders using a carrier not defined in Magento. Solution Option 1: Add the missing carrier To solve the issue you need to add ...