BigCommerce Orders Missing Shipping Address
BigCommerce orders are missing a Shipping address in CartRover. The order number also has a "-1" appended to it.
This can also cause CartRover to raise the error message: Could not change status of Order #XXX to "Shipped"
This happens when none of the products on the order are not set as Physical products in BigCommerce. If no products are Physical, the system doesn't expect anything to ship. BigCommerce doesn't assign a shipping address to the order and doesn't allow the order to be marked as Shipped.
Be sure to mark any products that will actually ship as "Physical" in the BigCommerce settings for that product.
Missing Outlet Address in Vend
Problem CartRover isn't pulling orders from Vend and CartRover shows the following alert: Could not pull order data because the outlet in Vend is missing an address. Please add the outlet address in Vend. Solution You need to add addresses in your ...
BigCommerce multiple CartRover connections to a single store
in some cases there may be a need to have several CartRover connections to a single BigCommerce store. Common reasons for this are the need to send order information to multiple order destinations, or selling for multiple clients on a single store ...
Setting Up BigCommerce
Required Parameters Credentials from BigCommerce that need to be entered in CartRover. The step-by-step guide below will explain how to obtain these: BigCommerce Email BigCommerce Password Step-by-step guide On the New BigCommerce Setup page click ...
Using eBay Global Shipping Program
The ebay Global Shipping Program allows you to sell internationally while only having to ship the products domestically. Ebay will handle the international portion of the shipment making the fulfillment much easier for you. CartRover supports this ...
Missing Houzz Orders
Problem Houzz orders never loaded into CartRover. Where are they? Solution A few possible reasons for this are: You have the wrong "Connection Type" setting in CartRover. Make sure to verify if you are using Houzz Vendor or Houzz Seller. Orders are ...