CartRover Payments & Billing Access
You can view your CartRover bills or invoices in the Profile & Billing tab of CartRover.
By default, only the user who created the CartRover account has Billing Permissions. New users you add to your account do not have billing access.
To give other users billing permissions, click on the Profile & Billing tab and then click Edit Billing Access to select users' access to billing information and settings. This can only be done after the user has clicked the link in their email to activate their account.
Missing: Edit Billing Access
If the Edit Billing Access button is missing in your profile, it means you do not have enough permissions yourself. You will need to ask the primary account user to perform this action instead.
Update Credit Card
If the credit card you have on file with CartRover is no longer valid or is failing, you can update it at any time by logging in to CartRover and going to the Profile & Billing tab. Click the Update Payment Info button next your existing credit card number and enter your new credit card information. If you have an outstanding failing payment, CartRover will automatically retry that payment using your new card the upcoming evening.
If your CartRover account has deactivated due to failed payments, you can re-activate it at any time. Log in to your CartRover account as a users with billing permissions. If in doubt, use the initial user who created the account. You will be taken straight to the billing page where there will be a Reactivate button. Click this and enter your updated credit card information when prompted. Your card will be validated and your account will be re-activated immediately. CartRover will automatically retry the listed payment using your new card the upcoming evening.
CartRover Support Options
You can view your support options and contact support any time by logging into CartRover and selecting the Support tab. Support Hours Support is currently offered from 8am to 5pm Pacific time. Standard Support All CartRover accounts come with Free ...
How CartRover's billing cycle works
The CartRover monthly billing period is based on the account creation date. CartRover calculates the bill at the end of the month based on the number of used carts. We do this as we don’t know how many carts will be used in a given month in advance. ...
New Integration Checklist
When connecting a new account to CartRover, review the following general notes to ensure a seamless integration. Order IDs: Some warehouse management systems or other software have limitations on character types and length. Check with your provider ...
Product aliases in CartRover
What is a product alias (aka. identifier)? Product aliases are unique values that identify product variants. (e.g. SKU, Listing SKU, UPC, MPN, ASIN, Internal Product ID, etc.) A single product variant may have many product aliases/identifiers. Why & ...
Item Filters - How to accept or ignore specific products
CartRover offers the ability to set up either a whitelist or a blacklist. This can be used to either ignore certain products, or to split fulfillment of your product list between multiple locations and have CartRover only pull specific ...