CommerceHub Orders Late or Not Shipped

CommerceHub Orders Late or Not Shipped

Problem

CommerceHub is reporting that some of your orders are late shipping or have not shipped even though you shipped them.

Solution

First, verify that CartRover has tracking for the order and when it was sent to CommerceHub.

  1. Go to the CartRover Orders tab and select the desired order.
  2. On the right hand side, verify there is a Tracking Number and what date is set for: Shipping Sent to Cart

If the tracking is missing, make sure the order is properly shipped in your warehouse or shipping system first.

If the Shipping Sent to Cart date is after your CommerceHub ship date, you shipped the order too late and need to make sure you ship your orders on time.

If everything looks correct:

Check CommerceHub Error Summary

  1. Login to the CommerceHub OrderStream Dashboard
  2. Browse to Files > File Error Summary
  3. Check this page for Confirmation or Acknowledgement errors. Click the number next to the file type to review specific errors. If any are found, it may give a reason that answers your question. If it is not clear, forward the error to CartRover support.

Contact CommerceHub Support

If there are no errors found in the CommerceHub File Error Summary page:
  • Reach out to your CommerceHub support (customersupport@commercehub.com) with specific PO numbers and let them know that you have shipped the order and that tracking was sent back to CommerceHub already.
  • Please have CommerceHub say why they rejected the tracking record we sent.
  • You may need/want to contact CartRover Support with the reason CommerceHub gives for rejecting the tracking to see if we can help resolve the issue.

    • Related Articles

    • Amazon orders marked as late even when shipped same day

      Problem In the upper left corner of the Manage Orders screen in Amazon Seller Central, there is a discrete notation labeled "Seller fulfilled pending". This means that Amazon has pending orders which are not ready to ship. If you click on the link ...
    • CommerceHub Walmart.com

      CartRover does not support the CommerceHub Walmart.com connection due to unreasonable requirements and lack of standardization on the part of CommerceHub. If you are connecting to Walmart.com or Walmart DSV, we recommend you use SPS Commerce or our ...
    • Setting Up CommerceHub OrderStream

      Integration Specs: Supported functions: Order Download Inventory Sync Shipment Confirmation - Detailed Required Parameters FTP Server FTP Username FTP Password Your Partner ID Their Partner ID (Retailer ID) Your Vendor ID* (Retailer Dependent) ...
    • Setup Merchant SKUs and UPCs - CommerceHub

      CommerceHub OrderStream sometimes requires a Merchant SKU or a UPC for each product when performing inventory syncs. In order for this to work, you must setup these SKUs and UPCs as product aliases in CartRover. For some systems aliases will load ...
    • CommerceHub OrderStream Invoices

      CartRover can optionally send an invoice record to CommerceHub after the order has Shipped. To enable this feature go to the Commercehub settings in CartRover and enable the Send Invoice option. Important Notes about Invoices CartRover does not pick ...