DSCO - Missing Orders | Manual Acknowledgment
DSCO grants its users the ability to manually acknowledge orders even in the presence of automation jobs. If you are using an automation job to assist with order exporting, you’ll need to refrain from manually acknowledging any orders that you expect to be picked up by CartRover because they will be skipped over due to an incorrect status.
If for any reason an order was manually acknowledged in error and/or intentionally, you can reverse the status and retrigger the order for automated export by following these steps:
Click the Shipment Pending option under the Orders section on the left hand toolbar.
Within this page, you will need to click on the order in question.
On the order's page, proceed with clicking on Change Order Status.
The following page will display a workflow diagram. Click on “Created" to finalize the change in order status.
The order has now been reset and will be re-sent to CartRover if those services are enabled.
Missing DSCO Orders
Problem DSCO orders never loaded into CartRover. Where are they? Solution To find out why the orders were missed in the first place and correct the issue, check the following: Check the CartRover Skipped Order Log on the Orders tab. This will show ...
Missing Houzz Orders
Problem Houzz orders never loaded into CartRover. Where are they? Solution A few possible reasons for this are: You have the wrong "Connection Type" setting in CartRover. Make sure to verify if you are using Houzz Vendor or Houzz Seller. Orders are ...
BigCommerce Orders Missing Shipping Address
Problem BigCommerce orders are missing a Shipping address in CartRover. The order number also has a "-1" appended to it. This can also cause CartRover to raise the error message: Could not change status of Order #XXX to "Shipped" Solution This ...
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Transitioning from the DSCO FTP cart to the DSCO API cart
This guide is intended for users currently using a DSCO CSV cart (also known as a DSCO FTP cart) and wish to transition to their new API connection. CartRover encourages all users to make the change to this more stable connection, as it gives our ...