Ebay Auth token is expired

Ebay Auth token is expired

Problem

If you are receiving an "Auth token is expired" or "Please log in again" error in CartRover when downloading orders like one of the following:

eBay said: Auth token is hard expired, User needs to generate a new token for this application.

eBay said: For security reasons, please log in again

Solution

Either Ebay or a user on your account has disconnected your account for security reasons. This can be fixed quickly in CartRover:

  1. Go to your eBay cart in CartRover and click Edit Setup
  2. Click Remove Authorization and then Grant Us API Access.
  3. A new window will open for you to sign into eBay. Login and grant access to CartRover.
  4. Once done click Test and then OK in CartRover to verify and save the new connection

After these steps, CartRover will pick up where it left off with processing orders and inventory. This make take a few minutes.


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