Ebay listings not syncing with CartRover

Ebay listings not syncing with CartRover

Problem

Inventory for some or all of my listings is not syncing with CartRover and the listings don't show up in the CartRover View Product Sync page.

Solution

Due to the way eBay handles listings, it is not possible for CartRover to retrieve a fill list of your ebay listings. Instead, CartRover searches all your listing over the past year and loads any active listings. If you set up a new Ebay connection in CartRover and have listings older than one year, there are two options:

  1. Enable the "Old Listings" option in the CartRover ebay settings. This will cause CartRover to search for listing up to 3 years old.
  2. Re-post your listing on Ebay. CartRover will automatically sync it the next time inventory runs since the listing will be new.

    • Related Articles

    • You've reached the number of items you can list - Ebay

      Problem Inventory sync is failing with the error message: Error updating Inventory Error Updating Inventory for product XXYYZZ eBay said: It looks like you've reached the number of items you can list. You can list up to 5,000 items this month. ...
    • Ebay Auth token is expired

      Problem If you are receiving an "Auth token is expired" or "Please log in again" error in CartRover when downloading orders like one of the following: eBay said: Auth token is hard expired, User needs to generate a new token for this application. ...
    • Using eBay Global Shipping Program

      The ebay Global Shipping Program allows you to sell internationally while only having to ship the products domestically. Ebay will handle the international portion of the shipment making the fulfillment much easier for you. CartRover supports this ...
    • How to find "Sales Record Number" - Ebay

      Question How do I search for an order's "Sales Record Number" in Ebay? Answer Ebay has numerous ways of identifying orders: Order Number, Sales Record Number, and Customer PO Number. CartRover primarily displays the Sales Record Number. To find this ...
    • Inventory-based listing management is not currently supported by this tool - Ebay

      Problem Inventory sync is failing with the error message: Error updating Inventory Error Updating Inventory for product XXYYZZ eBay said: Inventory-based listing management is not currently supported by this tool. Please refer to the tool used to ...