Error sending orders to Zoho Inventory

Error sending orders to Zoho Inventory

Problem:

Zoho Inventory tossing this alert


Error message: The Customer is inactive. Please enter an active Customer.


Solution:

This means the customer on the order already exists in Zoho, but the record is inactive.

To solve:
a) Mark the customer as active inside Zoho
b) Delete  the customer inside Zoho.

To mark the customer active inside Zoho, click on:
Customers -> Search for the customer associated with the Order tossing the error ->  Select the particular customer -> Mark as Active (or Delete)





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