Generate HAR file for support

Generate HAR file for support

CartRover support may ask you to create and send a HAR file in order for us to investigate a technical issue you are having with the CartRover website. These instructions will walk you through doing that.
HAR files may contain sensitive data such as session credentials and the content of all pages you loaded during the creation process. Keep this file secure and delete it after sending it to support. Support will also treat this file as sensitive information.

  1. Open your web browser and go to CartRover
  2. Open the Developer Tools by doing one of the following
    1. Pressing F12 on your keyboard
    2. Going to the browser settings menu and selecting More Tools > Development Tools
  3. If using the Edge browser: Press the play button at the top left
  4. Walk through the steps in CartRover again to trigger the error. Make sure you have opened the Development Tools before triggering the issue in CartRover.
  5. Save/Export the HAR file using the instructions below based on which browser you are using:
    1. Google Chrome
      1. Click the down arrow, then select where to save the file.
        1. If there is nothing to save, be sure the circle icon on the far left is red. If it is grey, click it to turn it red and then walk through the error process again.

      2. Next click the Console tab, right click on any line in the console, and select Save As.
      3. Please provide both saved files to support.
    2. Safari
      1. Click the Export button towards the Right-Hand Side, then select where to save the file.
      2. Next click the Console tab, click on any line in the console and press Cmd+A. Right click and select Save Selected.
      3. Please provide both saved files to support.
    3. Firefox
      1. Click the Gear icon on the right, then select Save All As HAR, then select where to save the file.

      2. Next click the Console tab, right click on any line in the console, and select Export Visible Messages to > File.
      3. Please provide both saved files to support.
    4. Edge
      1. Click the red square to stop recording. Click the Save icon, then select where to save the file.
      2. Next click the Console tab, right click on any line in the console, and select Save As...
      3. Please provide both saved files to support.
  6. Send the HAR file and log file you just saved to support as an attachment on your support email or support ticket.
  7. Please include as much detail regarding the issue and what actions you performed leading up to it as possible. Include a screenshot or video of the error showing the full browser window.

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