How CartRover's billing cycle works

How CartRover's billing cycle works

The CartRover monthly billing period is based on the account creation date. CartRover calculates the bill at the end of the month based on the number of used carts. We do this as we don’t know how many carts will be used in a given month in advance.

Viewing your Billing Information

You can view your Billing History by selecting the Profile & Billing button from the main navigation bar inside of CartRover and then selecting Billing History. An example of this screen is shown below.


 
In this example, the billing cycle begins on 1/28/21 and ends a month later on 2/28/21. CartRover charges at the end of the billing cycle (2/28/21).

Active Carts

CartRover billing tracks the maximum number of carts used at any one time during the month. Once a cart is turned on during the billing cycle it is considered active and will be included for that month's total. If a cart is added on Feb 27th then it would be included for that month's total regardless of how many days are left in the billing cycle.

Important Points

  1. CartRover does not pro-rate carts. Meaning if a cart is created cart halfway through the billing cycle it would still be billed for the full monthly amount.
  2. We cannot detect if a cart is created and then canceled a day later without use.
  3. If you disable a cart part-way through the month then later add a new cart in the same category (ie. Standard, Premium, EDI) that new cart will use the same license as the disabled cart so your bill will not increase.
  4. If you need to remove a cart and add a new one, always disable the old cart first to free up a licensed spot before adding the new cart. The disabled cart will still be visible until you delete it and you will still be able to view any settings or data for reference.

Master Accounts

Master accounts have different billing terms. You can read about Master Account billing here.
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