How to Send Shipping Emails From CartRover
CartRover does not send out order or shipment confirmation emails to customers. However, there are still several way these emails can be sent out:
Most but not all shopping carts have this functionality built in. As long as CartRover is able to pass tracking data back to your shopping cart, reach out to the shopping cart support to see if they can help you set it up.
Additionally, for some carts like Shopify you can turn on or off the cart's email through CartRover. If CartRover handles this setting, you will see an option in the Cart Settings page labeled, Send Confirmation Email.
Many Warehouse or Order Management systems can be setup to send shipping confirmation emails. Reach out to your WMS or OMS providor and ask them if they can enable this for you.
CartRover can pass a copy of your order and tracking data to AfterShip. This is a company that provides shipment tracking data and can also send out shipping confirmation emails.
View more information about AfterShip here: Aftership - Additional Tracking Info & Notifications
How do I get TradeGecko to send Shipping Notification Emails?
Problem After orders have shipped and CartRover sends tracking to TradeGecko, no email gets sent to the customer Solution TradeGecko does not send automatic shipping confirmation emails. Emails must either be sent by the system doing the shipping or ...
CartRover Support Options
You can view your support options and contact support any time by logging into CartRover and selecting the Support tab. Support Hours Support is currently offered from 8am to 5pm Pacific time. Standard Support All CartRover accounts come with Free ...
How to re-send order to Warehouse
Resending Orders CartRover can retransmit a previously sent order to your warehouse or WMS if needed. This action can only be done if the order is already at the WMS, or the sending was previously canceled. If the option is not available it means ...
Product aliases in CartRover
What is a product alias (aka. identifier)? Product aliases are unique values that identify product variants. (e.g. SKU, Listing SKU, UPC, MPN, ASIN, Internal Product ID, etc.) A single product variant may have many product aliases/identifiers. Why & ...
Tracking Not Syncing from WMS to Cart
Problem All or some of your shipment/tracking records are not syncing from your backend WMS to your shopping cart. Solution If Nothing Is Syncing Ensure Cart Shipment Upload is Enabled Browse to your cart settings by going to Carts > Select your cart ...