Master Level & Partner Support
New Customer Introduction
If you are referring a new customer to Integration Manager to introduce them and get their setup started, please email: firstname.lastname@example.org
Include the following information:
- Company Name & Customer contact information. Feel free to CC the customer directly on introductory email.
- Plan type (Merchant or Warehouse)
- Integrations needed and which direction
- eg. Orders from Shopify to 3PL Central
- If any non-standard or custom connections are requested, please provide details.
- eg. Client would also like to load orders from FooBar Cart. Can you provide a quote for this system?
- Any time frames available.
Migrate Account Into Master Account
If your client setup their own Integration Manager account, but instead their account should be a part of your master account, please reach out to email@example.com with which account needs to be migrated. After migration you will be responsible for the billing of their account usage.
Master Level Accounts
Master Level accounts in Extensiv Integration Manager are a special account level that let you manage multiple Warehouse and Merchant accounts in a single place. This is primarily used by Order Management or Warehouse Management software companies ...
Extensiv Integration Manager Support Options
You can view your support options and contact support any time by logging into Integration Manager and selecting the Support tab. Support Hours Support is currently offered from 8am to 5pm Pacific time. Standard Support All Integration Manager ...
Item Filters - How to accept or ignore specific products
Extensiv Integration Manager offers the ability to set up either a whitelist or a blacklist. This can be used to either ignore certain products, or to split fulfillment of your product list between multiple locations and have Integration ...
Product aliases in Extensiv Integration Manager
What is a product alias (aka. identifier)? Product aliases are unique values that identify product variants. (e.g. SKU, Listing SKU, UPC, MPN, ASIN, Internal Product ID, etc.) A single product variant may have many product aliases/identifiers. Why & ...
Multiple Tracking number support for Houzz
Houzz does not support detailed item level tracking information. Houzz only considers an order fully shipped or unshipped. Because of this there is no way to specify exactly which items went in which box for multi-package Houzz shipments. As an ...