Missing DSCO Orders

Missing DSCO Orders

Problem

DSCO orders never loaded into CartRover. Where are they?

Solution

To find out why the orders were missed in the first place and correct the issue, check the following:

  1. Check the CartRover Skipped Order Log on the Orders tab. This will show any known skipped orders and why they were skipped. Example reasons include:
    1. Order Date is too far in the past (This can be changed in the cart settings)
    2. All items filtered out. See: Item Filters
  2. Check the Order Status in DSCO. You may have a process in DSCO that is changing the order status before DSCO has a change to send the orders to CartRover.
    1. If the Order Status has changed, consider reaching out to DSCO support with specific examples to see what other process may be interfering.

Follow these steps from DSCO to re-transmit or re-send your orders to CartRover:


    • Related Articles

    • DSCO - Missing Orders | Manual Acknowledgment

      DSCO grants its users the ability to manually acknowledge orders even in the presence of automation jobs. If you are using an automation job to assist with order exporting, you’ll need to refrain from manually acknowledging any orders that you expect ...
    • BigCommerce Orders Missing Shipping Address

      Problem BigCommerce orders are missing a Shipping address in CartRover. The order number also has a "-1" appended to it. This can also cause CartRover to raise the error message: Could not change status of Order #XXX to "Shipped" Solution This ...
    • Transitioning from the DSCO FTP cart to the DSCO API cart

      This guide is intended for users currently using a DSCO CSV cart (also known as a DSCO FTP cart) and wish to transition to their new API connection. CartRover encourages all users to make the change to this more stable connection, as it gives our ...
    • Missing Houzz Orders

      Problem Houzz orders never loaded into CartRover. Where are they? Solution A few possible reasons for this are: You have the wrong "Connection Type" setting in CartRover. Make sure to verify if you are using Houzz Vendor or Houzz Seller. Orders are ...
    • Magento orders missing products

      Problem After upgrading Magento to version 1.9.3.0 or above, orders in CartRover no longer contain any products. The inventory sync may have stopped working as well. Solution This is caused by a bug in Magento. There are currently two options you ...