Order Missing From ShipStation
Orders in Extensiv Integration Manager show a status of AT WMS, but those orders are not showing in ShipStation.
To solve this problem, you must open up a ticket with ShipStation support and provide them with a sample order number to review.
This issue happens because ShipStation picked up the order from Integration Manager, but then decided there was an issue with the order and did not load it. However ShipStation does not notify Integration Manager when this happens. ShipStation support can identify the issue and you can either correct the order in Integration Manager or contact Integration Manager support to help prevent the issue in the future.
If the order status in Integration Manager is NEW, it means ShipStation has not yet reached out to Integration Manager to pick up the order. Ensure you have finished the connection setup and then perform a sync from ShipStation.
Setting Up ShipStation WMS
Integration Specs: Supported functions: Order Send Cancel Order in WMS Shipment Confirmation Pickup - Detailed Required Parameters Shipstation Username & Password Step-by-step guide Go to Extensiv Integration Manager and login to your account. Click ...
ShipStation WMS Overview
With ShipStation you can import, manage and ship your orders. ShipStation shipping software is designed to save you time and money on eCommerce order fulfillment. Website: https://www.shipstation.com/
ShipStation WMS - Unique Connection for Each Order Source
With a Merchant Account in Extensiv Integration Manager, orders from all order sources are merged together when sent to ShipStation. If you have multiple sales channels flowing through Integration Manager and need or want each one to connect to ...
Setting Up ShipStation
Required Parameters Credentials from ShipStation that need to be entered in Extensiv Integration Manager. The setup guide below will explain how to request/obtain these: API Key API Password Step-by-step guide Head to your Account Settings (the ...
Shipments and Shipping Info fields blank in ShipStation
Problem After orders are shipped by the WMS and tracking loads back into ShipStation, the Shipments and Shipping Info sections of the order are still blank and don't show the tracking information. Solution This is how ShipStation is designed to work. ...