Before turning on your Integration, answer these questions to configure your setup

Before turning on your Integration, answer these questions to configure your setup

These are the most common errors we encounter. Answering these questions will save you a lot of time and effort to make sure your connection is setup properly.

1) How far back do you want CartRover to pull orders from the shopping cart?

The Earliest Order Date setting determines how far back CartRover will pull orders for the first time the Order Download is turned on for a shopping cart.



Carts -> Select Cart -> Edit Setup -> General Order Options




After the Order Download is turned on for the first time, CartRover uses a sliding window to pull orders that searches for a particular time-range.

If you forgot to change this setting, Cartrover can re-pull the orders in on the back-end. Please reach out to the CartRover team via help@cartrover.com. Please provide a date of how far you want us to re-pull orders as well as the shopping cart (if you have multiple carts).

2) Do the SKU's in your Shopping Cart match your WMS exactly (1 to 1)?

Example: You have a Cart connected to a 3PL via CartRover.
Inside the Cart, you have SKU 12345.
Is there a corresponding 3PL SKU 12345?
      a) If so, these SKU's are considered 1-1 and no mapping is needed.
      b) If the SKU's do not match up between systems, you will need to use Product Aliases so we can translate them for you



3) Do you want CartRover to pull in all SKU's from your Shopping Carts? Is your warehouse fulfilling all SKU's or only certain SKU's?

Example: You have 2 different warehouses fulfilling SKU's. You only want CartRover to grab 2 SKU's from orders, to be fulfilled by one of the warehouses. The rest of the SKU's will be routed to the other warehouse for fulfillment.
In this scenario, you will need to use an Item Filter list:


With this Whitelist Item Filter list, CartRover will only pull in these 2 SKU's from orders, and would ignore everything else.
On the flip side, if you set this up as a Blacklist Item Filter list, CartRover would ignore these 2 SKU's from orders, but would pull in everything else.
Use whichever list is easier for you to maintain. They are exclusive, you cannot use both a whitelist and a blacklist.


4) Do you want CartRover to pull in all orders from your Shopping Carts?

Example: You have 2 warehouses fulfilling orders. You only want CartRover to pull orders being shipped to 3 states (CA, AZ, NV) to be sent to Warehouse #1 for fulfillment. Warehouse #2 will fulfill orders for the other 47 states.

In this scenario you will need to use Order Filters:

In this example filter, CartRover will only pull orders that are being shipped to California, Arizona, or Nevada. CartRover will ignore all other orders.

If you change the Type filter to "restricted", it will have the opposite affect. CartRover will pull all orders in, except for orders being shipped to California, Arizona, or Nevada.

5) Does your WMS use Ship Codes?
      a) If so, you will need to use Ship Method Mapping

Otherwise, whatever ship code comes from the shopping cart will be forwarded to your WMS as-is.



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