EDI retailers sometimes require a Merchant SKU or a UPC for each product when performing inventory syncs. In order for this to work, you must setup these SKUs and UPCs as product aliases in CartRover. For some systems aliases will load automatically from your WMS/OMS system, so you need to set them up there.
When CartRover loads orders from Integral Group, we will attempt to automatically load any aliases they provide for that order's items into CartRover if they don't exist already. This only works if you have matching product skus loaded from your warehouse.
You can view or add product aliases in CartRover by going to the merchant in the Merchant tab. Click on Locations & Products and then Product Alias. Select the desired Product SKU.
UPCs will be automatically sent to Integral Group if available. No additional setup is needed beyond having an alias with the name UPC.
All your Merchant SKUs should be given the same alias name in CartRover. XXXX_merchantSKU is the preferred default name, but others are allowed. Where XXXX is the retailer's Customer No (as provided by Integral Group).
Go to the Integral Group cart in CartRover and select Edit Setup. For the option named Merchant/Buyer SKU Alias Name, select which of the alias names your setup that CartRover should use when sending the Merchant SKU field to Integral Group.
Not all your products may exist with each retailer for sale. If you send inventory to Integral Group for items they don't expect, there may be loading errors.
To prevent this, make sure you only add the Merchant SKU Alias to products that actually exist for that retailer. Next, make sure to set the Skip Items Without Alias option to: Yes
CartRover always passes a Vendor SKU. By default this is the Master SKU of the product loaded in CartRover. If you need to pass a different alias value to Integral Group for the Vendor SKU, Go to the Integral Group cart in CartRover and select Edit Setup. For the option named Push Inventory Using Alias (towards the bottom of the page), select which of the alias names your setup that CartRover should use when sending the Vendor SKU field to Integral Group.
Missing Vendor SKU