TradeGecko - You don't have permission to update this fulfillment

TradeGecko - You don't have permission to update this fulfillment

Problem

CartRover is failing to send tracking information to TradeGecko with the error message:

Could not upload tracking information

Could not confirm order: XXXXX-YYYYY
You don't have permission to update this fulfillment

Solution

CartRover inherits the permissions of the TradeGecko user who setup the connection to Cartrover. This error means the TradeGecko user you used to connect CartRover to TradeGecko did not have enough permissions. You need to do one of the following:

  • Give the user more permissions in TradeGecko so they can update fulfillments in CartRover.
  • Disconnect and Reconnect TradeGecko from inside CartRover. When Reconnecting, be sure to use a user with full permissions in TradeGecko.

After this is done, CartRover will automatically begin sending back tracking to TradeGecko at the next scheduled time.


    • Related Articles

    • TradeGecko Couldn't Find OrderLineItem

      Problem Orders fail to load into TradeGecko with the error message:  Could not upload tracking information Could not confirm order: xxxxxx Couldn't find OrderLineItem with 'id'=xxxxxxxxx" Reason for getting alert: TradeGecko associates an ...
    • How do I get TradeGecko to send Shipping Notification Emails?

      Problem After orders have shipped and CartRover sends tracking to TradeGecko, no email gets sent to the customer Solution TradeGecko does not send automatic shipping confirmation emails. Emails must either be sent by the system doing the shipping or ...
    • TradeGecko Integration Overview

      Tradegecko is now QuickBooks Commerce Supported functions Order Download Inventory Sync Shipment Confirmation - Detailed Canceled/Voided Order Download Purchase Order Download Purchase Order Receiving Upload Workflow CartRover retrieves new sales ...
    • Why Do My TradeGecko Orders Have A Crossed Out Line?

      Problem Where is there a crossed out line on my TradeGecko orders which lists the shipping option or other service item? Solution TradeGecko treats shipping information as a line item on the order. In order for CartRover to properly close the order ...
    • TradeGecko Settings

      This page covers the various options that can be set in CartRover and in your TradeGecko account.  CartRover Settings Setting Description Default Options Order Status Only pull orders with the selected Order Status. Finalized Draft Active Finalized ...