Using eBay Global Shipping Program

Using eBay Global Shipping Program

The ebay Global Shipping Program allows you to sell internationally while only having to ship the products domestically. Ebay will handle the international portion of the shipment making the fulfillment much easier for you. CartRover supports this functionality. Read below to understand how this works.

Information

CartRover will load the customer's international address into the "Customer Address" fields. The domestic shipping address will be loaded into the "Shipping Address" fields. This allows you to treat the orders like a regular domestic shipment. There are however a few things to know:

  • CartRover will place the ebay Global Reference Number into the Shipping Address Last Name field.
    • This is because ebay only uses the first name field normally and ebay also requests this number be printed above the address on the shipping label.
  • CartRover will also place the Global Reference Number into the custom_field_1 field. This can be used for your reference and should ideally be passed to the carrier during shipping as a reference field.
  • Do Not send a shipping confirmation email to the customer with your domestic tracking number! This will confuse the customer since they are expecting an international shipment.
    • If you need or want to send a shipping email, use the Global Reference Number in custom_field_1 as that is trackable on the ebay site.
    • You should still report the domestic tracking number back to CartRover so that we can give it to ebay.

More information available at:

http://pages.ebay.com/help/sell/shipping-globally.html


    • Related Articles

    • Inventory-based listing management is not currently supported by this tool - Ebay

      Problem Inventory sync is failing with the error message: Error updating Inventory Error Updating Inventory for product XXYYZZ eBay said: Inventory-based listing management is not currently supported by this tool. Please refer to the tool used to ...
    • You've reached the number of items you can list - Ebay

      Problem Inventory sync is failing with the error message: Error updating Inventory Error Updating Inventory for product XXYYZZ eBay said: It looks like you've reached the number of items you can list. You can list up to 5,000 items this month. ...
    • Setting Up Landmark Global

      Required Parameters: WMS level Parameters: API Username API Key Landmark Client ID FTP User FTP Password Cart level Parameters: Region (This value specifies which Landmark Facility the shipment will be linked to. Please note that this value is ...
    • Ebay Auth token is expired

      Problem If you are receiving an "Auth token is expired" or "Please log in again" error in CartRover when downloading orders like one of the following: eBay said: Auth token is hard expired, User needs to generate a new token for this application. ...
    • Ebay listings not syncing with CartRover

      Problem Inventory for some or all of my listings is not syncing with CartRover and the listings don't show up in the CartRover View Product Sync page. Solution Due to the way eBay handles listings, it is not possible for CartRover to retrieve a fill ...