What Does **PII Removed** Mean?

What Does **PII Removed** Mean?

Why do I see **PII Removed** on some of my orders? Where is the customer data?

Answer

CartRover must follow the data security and protection requirements of the various platforms we integrate with. Because of this, we are obligated in some situations to remove sensitive customer data from our databases after it is no longer necessary to store that data. You may see **PII Removed** replace the billing and shipping name and address information after an order has shipped. This is to ensure the security of your customer's personal data and to follow privacy laws.

What does PII mean?

PII stands for Personally Identifiable Information. This is any data that can be used to uniquely identify an individual person.

What data is removed?

Any data that can be used to uniquely identify an individual person. This includes: Billing and Shipping customer name, street address, phone, email, and gift messages

How can I get this data back?

You can not get this data back from CartRover. Since the order has been shipped, CartRover is no longer allowed to store this data. Please reach out to the original order source if you need access to this data.

Which connections will have this PII data removed?

The primary connection that requires the removal of this data is Amazon.
    • Related Articles

    • Amazon Inventory Error - An FBA offer already exists on this SKU

      Problem Inventory sync to Amazon is failing with the following error message: Could not upload inventory information An FBA offer already exists on this SKU. To create a seller fulfilled SKU, either create a new SKU or make the SwitchFulfillmentTo ...
    • Amazon orders marked as late even when shipped same day

      Problem In the upper left corner of the Manage Orders screen in Amazon Seller Central, there is a discrete notation labeled "Seller fulfilled pending". This means that Amazon has pending orders which are not ready to ship. If you click on the link ...
    • Amazon Marketplace Extra Fields

      The following extra fields are pulled from Amazon with each order. These fields are not part of the standard interface with all Warehouse or Order management systems, but are available for use if needed. Item Level Fields Field Name Description asin ...
    • Amazon Vendor Central

      CartRover currently only supports the Direct Fulfillment program in Amazon Vendor Central. CartRover also supports Amazon Seller Central (and Seller Fulfilled Prime). See our Setup Guide for Amazon Direct Fulfillment. Other Amazon Vendor Central ...
    • Missing Amazon Seller Central Orders

      Problem Amazon orders are not flowing from Amazon into CartRover. Background Each CartRover connection to Amazon connections to a single Amazon Country's marketplace. Example: United States, Canada, UK, etc. CartRover can only load orders from ...