When are Cratejoy Shipments Loaded?
Extensiv Integration Manager always searches for orders back to the last time the interface was run successfully. It will also search up to X days in the future to allow you to load orders early and prepare for shipping. The number of days is configurable in the Integration Manager settings by changing the Target Ship Date Within option.
If an order is canceled at the time it is within the date range and Integration Manager searches for it, it will be skipped. If you load orders early and an order is canceled in CrateJoy afterwards, you need to turn on the Send Cancellation To WMS option in Integration Manager. Please note this feature only works with the WMS or OMS systems listed on this page: Cancel Order in WMS. Other system will not receive the cancellation request and these cancellations must be handled manually.
eCommerce or one-off orders are loaded as soon as they are paid so you can ship them right away.
Ad Hoc Subscriptions
Ad Hoc Subscriptions are subscriptions where the shipment dates for the customers are based on their initial signup date. Not all clients' shipments ship on the same date. These shipments are pulled by their Adjusted Ordered At date.
Subscription shipments are pulled using the Target Ship Date. Shipments will not be loaded before this date. Only subscription shipments with status 'ACTIVE' will be imported into Integration Manager.
Cratejoy Integration Overview
Supported functions Order Download Shipment Confirmation Order Cancel Download Workflow Extensiv Integration Manager retrieves new orders from Cratejoy Integration Manager delivers orders to WMS/OMS Integration Manager retrieves shipment tracking ...
Setting Up Cratejoy
Required Parameters Credentials from Cratejoy that need to be entered in Extensiv Integration Manager. The setup guide below will explain how to request/obtain these: Client ID Client Secret Key Step-by-step guide To obtain your Merchant API ...
SOAP extension is not loaded - Error Message
Problem A new Magento cart creates a Login To Magento Failed alert, with the error message, SOAP extension is not loaded. Solution This error is caused by an incomplete setup of your Magento server. It is telling us that PHP's SOAP extension is not ...
Shipments and Shipping Info fields blank in ShipStation
Problem After orders are shipped by the WMS and tracking loads back into ShipStation, the Shipments and Shipping Info sections of the order are still blank and don't show the tracking information. Solution This is how ShipStation is designed to work. ...
This page covers the various options that can be set in Extensiv Integration Manager and in your Cratejoy account. Integration Manager Settings Setting Description Default Options Pull Ecommerce Orders Should Integration Manager pull Ecommerce Orders ...