Zoho - Error message: The Customer is inactive. Please enter an active Customer.

Zoho - Error message: The Customer is inactive. Please enter an active Customer.

Problem:

Zoho returns the following error message preventing CartRover from sending orders to Zoho Inventory.




Solution:

The customer on the order already exists in Zoho, but the customer record is inactive.

Either:
1) Mark the customer as active inside Zoho
or
2) Delete the customer inside Zoho. CartRover will create a new one when the order is sent over.

Then CartRover will be able to push over the order(s).
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