Tracking Not Syncing from WMS to Cart
Problem All or some of your shipment/tracking records are not syncing from your backend WMS to your shopping cart. Solution If Nothing Is Syncing Ensure Cart Shipment Upload is Enabled Browse to your cart settings by going to Carts > Select your cart ...
No Orders Syncing from Cart to WMS
Problem Orders are not flowing from your shopping cart to your WMS or backend system. Solution Check these settings to ensure the connection is up and running: Check Cart Settings Browse to your cart settings by going to Carts > Select your cart > ...
Some Orders Not Syncing from Cart to WMS
Problem Some Orders are not flowing from your shopping cart to your WMS or backend system. Solution Check Skipped Orders Browse to the Orders tab and click the Show Skipped Orders button. If Extensiv Integration Manager knowingly skipped any orders, ...
Inventory Sync Issue/Discrepancy
Problem Some or all of your inventory records are not syncing from your backend WMS/OMS system to your shopping cart. Solution Quantity Available First, understand that Integration Manager always compares inventory using Quantity Available and not ...
An Order is Missing from Extensiv Integration Manager
Problem Extensiv Integration Manager failed to load or sync some of my orders. Solution Many things can cause this to happen. The most common is that a field on the order did not match the filters you have in place in Integration Manager. For ...
Items in Extensiv Integration Manager Missing a Product Code
Problem Items in Extensiv Integration Manager are missing a product code or SKU which causes problems in the Warehouse or Order Management System. Example: Solutions This happens when the merchant has not setup product SKUs in their shopping cart. ...